Privacy Policy

This Privacy Policy describes how THE SANCTUARY ESCAPE LLC (“The Sanctuary Escape”, “we”, “us”, or “our”) collects, uses, and protects information when you use our website and related services (collectively, the “Service”). This privacy notice applies solely to information collected through our website and through our associated booking and communication systems.

Overview

This notice will inform you of the following:

What personally identifiable information is collected from you through the website
How your information may be used and with whom it may be shared
What choices are available to you regarding the use of your data
The security procedures in place to protect against misuse of your information
How you can correct or update inaccuracies in your information

We are the sole owners of the information collected through our website. We only have access to and collect information that you voluntarily provide to us via email, website forms, booking interactions, SMS opt-ins, or other direct contact initiated by you. Your IP address and certain technical information (such as browser type, device identifiers, and referring URLs) may also be collected for analytics, security, and cookie-based tracking.

We do not sell or rent your personally identifiable information. We may use your information to:

Respond to your inquiries
Fulfill bookings and reservations
Process payments
Provide customer support
Operate and improve our services

We will not share your information with any third party outside of our organization except as necessary to fulfill your request (for example, with booking platforms, payment processors, or service providers who assist us in operating the Service), or as otherwise required or permitted by law.

Marketing Communications

Unless you ask us not to, we may contact you in the future via email, SMS, or other communication channels to inform you about promotions, special offers, new products or services, events, or changes to this Privacy Policy.

SMS & Text Messaging Privacy

We may offer one or more SMS or mobile messaging programs. Participation is optional and subject to your express opt-in consent.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and vendors who assist in the delivery of text messages.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Access & Control Over Information

You may opt out of any future communications from us at any time. You may contact us via phone or email to:

See what data we have about you, if any
Change or correct any data we have about you
Request deletion of data we have about you
Express any concern you have about our use of your data

Security

We take precautions to protect your information. When you submit sensitive information via the website, your data is protected both online and offline.

Wherever sensitive information (for example, credit card data) is collected, that information is encrypted and transmitted securely. You can verify this by looking for a closed lock icon in your browser or “https” at the beginning of the page URL.

Only employees who require access to perform specific duties (such as billing or customer service) are permitted access to personally identifiable information. The computers and servers on which we store data are maintained in a secure environment.

IP Address Logging & Abuse Prevention

We may automatically collect and log your IP address, device identifiers, browser information, and usage behavior when you interact with our website or booking platform. This information is used for security, fraud prevention, and protection of our services, including but not limited to detecting and preventing:

Unauthorized access attempts
Hacking, account manipulation, or system exploitation
Automated attacks, scraping, or bot activity
Excessive booking attempts or booking system manipulation
Spam, denial of service, or network abuse

We may also use cookies, session tokens, fingerprinting technologies, and other security tools to help verify identity, authenticate traffic, and safeguard the integrity of our booking system and online services.

Because our business involves reservations and limited-capacity experiences, we may employ additional anti-fraud measures to prevent exploits such as mass reservations, cancellation abuse, coupon or promotion manipulation, or other forms of booking interference that may cause operational or financial harm.

This information is processed under our legitimate interest in securing our services, preventing fraud, and ensuring the safe and reliable operation of our website and booking platform. It is not used for marketing purposes and is retained only as long as necessary for security and operational integrity.

Contact

If you feel that we are not abiding by this Privacy Policy, please contact us immediately:

THE SANCTUARY ESCAPE LLC
📞 405-726-1022
📧 escape@thesanctuaryokc.com

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function efficiently and provide information to the site owner. Continued use of our site may be considered acceptance of this policy.

Types of Cookies We Use

Essential Cookies: Required for website functionality such as login, navigation, and secure areas.
Analytical/Performance Cookies: Used to analyze visits, traffic sources, and performance to help us improve the website.
Functionality Cookies: Personalize content, remember preferences, and recognize you when you return.
Targeting Cookies: Used for advertising relevance and content customization.
Third-Party Cookies: Used by third-party platforms for analytics, performance, security, and advertising.

How We Use Cookies

We use cookies to track interactions with our website, enhance user experience, support personalization, and help maintain the security and reliability of our systems.

You may choose to accept or decline cookies. Most browsers accept cookies by default, but you may adjust your browser settings to decline them. Disabling cookies may impact website functionality or limit your ability to use certain features or services.

Use of Cookies for Security

Cookies and similar technologies may be used to detect and prevent fraud, unauthorized access, spam bookings, and denial-of-service attacks.

Future changes to this Cookie Policy will be posted on this page. We encourage you to review this policy periodically.